Where do you deliver, and when?
At La Fam, we provide worldwide shipping.

- Orders for delivery inside the Netherlands and Belgium must be ordered by 5:00 PM on business days in order to be delivered the next day.
- Orders ordered before 5:00 PM on working days will be delivered within 2–7 working days inside EU countries. 
- All other countries: 1-2 weeks for deliveries (depending on customs)

What should I do if the address I entered is incorrect?
It's simple to make a mistake! Please contact our customer service as soon as possible at SERVICELAFAM@GMAIL.COM if you unintentionally entered the incorrect address. We'll make every effort to help you with this problem.

I want to change the order's shipping address.
Have you placed your order already? Please contact our customer service as soon as you can. Then, we'll see if changing the delivery address is still an option.

Orders are delivered from our warehouse directly so they may be packaged and dispatched already in order to ensure quick processing. Sadly, changes can no longer be made once your order has been paid for and completed.

I expected my package already but it has not been delivered yet

We regret to hear that your package has not yet been delivered, but don't be concerned yet. Always double-check the email's tracking link. The anticipated delivery date may have changed by the parcel service or maybe you have entered an incorrect shipping address?

Is the anticipated delivery time still the same and the delivery address accurate? Please examine whether you have gotten a notice from the shipping business by checking your (e-)mail. It's possible that the product was delivered to your neighbors or that the delivery window was postponed.

Please contact our customer service if there is a problem with the delivery of your order or if your package has not arrived.

Do I have to pay import charges or customs taxes?
When ordering from a country other than the EU or the US, customs fees can be incurred. These costs won't be carried by La Fam. There are no customs fees for EU member states.